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Claudelle von EckChief Executive Officer of the IIA SA

Summary of Store Order Terms and Shipping Options

Please note that although the IIA SA endeavours to accurately describe and/or depict each product on the Website, some descriptions or photographs may be of a generic nature.

Prices are indicated in SA Rands (ZAR) and do not include VAT. Price excludes the cost of shipping. Users will have an opportunity to select their preferred delivery method during the purchase process. Delivery timescales/dates specified on the site, in any order acknowledgement, acceptance or elsewhere are estimates only.

While we make every effort to ensure that items appearing on the Website are available as indicated, we cannot guarantee that all items are in stock.

The user must ensure that a valid address for shipping is provided during the purchase process. You must check the Delivery Address on any acknowledgement or acceptance we provide and notify us without delay of errors or omissions.

Online purchases without an order number or purchase order number will be treated as provisional orders. To expedite your delivery, please submit a copy of your proof of payment to the Bookstore (details below). Your order will not be despatched unless the payment has been received and verified.

Enquiries: Xoli Mngwevu via bookstore@iiasa.org.za or phone 011 450 1040.
 
Shipping / Delivery timescales/dates
For collection at the IIA SA office
  • The IIA SA office is located at Unit 2, Bedfordview Office Park, 3 Riley Road, Bedfordview, 2008.
  • Items will be stored for a period of 30 days.
  • The items ordered can be collected anytime during office hours, however it would be preferable to make specific arrangements with Xoli Mngwevu.
Registered Post - South Africa only
  • This option is only available for deliveries within the South African border.
  • Items ordered with this shipping option will be delivered via registered mail to your nearest Post Office Branch.
  • Items will be delivered to the Post Office Branch within 7 - 10 working days. Please take note that postal strikes may delay the delivery of your order.
  • Please take note that any risk of loss or damage to the products shall pass and without prejudice to any other rights or remedies we have once the book has been registered at the post office.
  • Tracking Information will be communicated to the purchaser and items can be tracked via the SAPO website.
Overnight Courier (Door to Door) - within the South African border
  • This option is available for deliveries to Gauteng, KZN, Eastern Cape, Free State, Mpumalanga, Limpopo, North West Province, Western Cape, Northern Cape. Prices differ per region as indicated during the purchase process.
  • Items will be delivered to the address specified during the purchase process within 1 - 3 working days. Please take note that postal strikes may delay the delivery of your order.
  • Please take note that any risk of loss or damage to the products shall pass and without prejudice to any other rights or remedies we have once the book has been delivered to the specified address.
  • Items are generally despatched via UPS. Tracking Information will be communicated to the purchaser and items can be tracked via the UPS website.
Overnight Courier (door to post office counter) - South Africa only
  • This option is available for deliveries to Gauteng, KZN, Eastern Cape, Free State, Mpumalanga, Limpopo, North West Province, Western Cape, Northern Cape. Prices differ per region as indicated during the purchase process.
  • Items will be delivered to the nearest Post Office Branch within 1 - 3 working days. Please take note that postal strikes may delay the delivery of your order.
  • Please take note that any risk of loss or damage to the products shall pass and without prejudice to any other rights or remedies we have once the book has been delivered to the specified Post Office Branch.
  • Items are generally despatched via Speed Services. Tracking Information will be communicated to the purchaser and items can be tracked via the SAPO website
Courier - Neighbouring South African Border
  • This option is available for deliveries to Lesotho, Swaziland, Namibia, Botswana, Mocambique, Zimbabwe. Prices differ per region as indicated during the purchase process.
  • Items will be delivered to the nearest Post Office Branch or the Specified address within 3 - 7 working days. Please take note that postal strikes or customs may delay the delivery of your order.
  • Please take note that any risk of loss or damage to the products shall pass and without prejudice to any other rights or remedies we have once the book has been delivered to the specified address.
  • Items are generally despatched via UPS. Tracking Information will be communicated to the purchaser and items can be tracked via the UPS website

Foreign Deliveries

If you are outside of the areas specified above, please contact the bookstore for a quotation.

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